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Noticeboard

CHRISTMAS CLOSING- Please note the days we will be closed over the Christmas and New Year period: Monday 25th December Closed, Tuesday 26th December Closed, Monday 1st January 2018 Closed.

FAX MACHINE- will be decommissioned from 31st December.  After this date we are unable to accept or send faxes.

Flu season is here!

Please note we will be contacting patients who are eligible for the flu vaccine in the coming weeks. Our clinics will be held from October .  If you have a chronic disease, aged over 65yrs, a carer or pregnant you are eligible for the flu vaccine.  This year we are offering the QUADRIVALENT flu vaccine that protects against 4 types of flu.  Some other providers of the flu vaccine may not be able to offer this version and may still be offering the TRIVALENT vaccine which protects against 3 types of flu.  If you want to make an appointment for your flu vaccine contact the surgery.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available HERE or from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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