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Noticeboard

We will be recalling all our patients for their annual chronic disease review starting 1st April.  You may receive a text appointment or letter inviting you to attend.  We have arranged our clinic reviews so that, where possible, one review appointment will cover all the chronic diseases you may have.  Please attend this review even if you are seen regularly by the doctor or attend the hospital for this condition. 


Dr Peddie sadly left our practice at the end of February and all GPs and Staff send their good wishes for a happy move to her new practice.  If Dr Peddie was your assigned Named GP, you have now been re-allocated to one of the remaining GPs at the practice.  If any patient would like to know who their allocated doctor is, please ask a member of staff who will be able to provide this information.


 Although your allocated Doctor will have overall responsibility for your care, this does not prevent you from seeing any other available GP in the practice.


The practice is actively trying to recruit new GPs but in the interim will continue to employ locum GPs to provide appointments for patients.


New Pharmacist- from February we have a new pharmacist on site who will deal with any prescription queries.  They may also call you in for a medication review.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available HERE or from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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